{"id":5372,"date":"2026-01-29T14:10:04","date_gmt":"2026-01-29T07:10:04","guid":{"rendered":"https:\/\/kigentaoxoan.vn\/?page_id=5372"},"modified":"2026-03-24T10:04:56","modified_gmt":"2026-03-24T03:04:56","slug":"chinh-sach-doi-tra-san-pham-va-hoan-tien","status":"publish","type":"page","link":"https:\/\/kigentaoxoan.vn\/en\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5372\" class=\"elementor elementor-5372\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4362c3b e-flex e-con-boxed e-con e-parent\" data-id=\"4362c3b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bd20af e-con-full e-flex e-con e-child\" data-id=\"3bd20af\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e6cff elementor-widget elementor-widget-heading\" data-id=\"f6e6cff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72aeb65 elementor-widget elementor-widget-text-editor\" data-id=\"72aeb65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: justify;\"><strong>1. L\u00fd do ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3<\/strong><\/h4>\n<p style=\"text-align: justify;\">Vi\u1ec7c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m ch\u1ec9 \u00e1p d\u1ee5ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>a. S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang m\u1eabu m\u00e3:<\/strong> Bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, ki\u1ec3u d\u00e1ng, m\u00e0u s\u1eafc ho\u1eb7c c\u00e1c \u0111\u1eb7c t\u00ednh kh\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 v\u00e0 x\u00e1c nh\u1eadn trong \u0111\u01a1n \u0111\u1eb7t h\u00e0ng ban \u0111\u1ea7u.<\/li>\n<li><strong>b. Sai l\u1ec7ch th\u00f4ng tin s\u1ea3n ph\u1ea9m:<\/strong> Th\u00f4ng tin v\u1ec1 th\u00e0nh ph\u1ea7n, h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, h\u1ea1n s\u1eed d\u1ee5ng ho\u1eb7c c\u00e1c y\u1ebfu t\u1ed1 kh\u00e1c trong \u0111\u01a1n h\u00e0ng ban \u0111\u1ea7u kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eabn \u0111\u1ebfn \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ec1n l\u1ee3i v\u00e0 quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>c. S\u1ea3n ph\u1ea9m c\u00f3 l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t:<\/strong> S\u1ea3n ph\u1ea9m c\u00f3 khuy\u1ebft t\u1eadt v\u1ec1 h\u00ecnh th\u1ee9c nh\u01b0 bi\u1ebfn d\u1ea1ng, tr\u1ea7y x\u01b0\u1edbc, v\u1ea5y b\u1ea9n, n\u1ee9t v\u1ee1 ho\u1eb7c c\u00e1c l\u1ed7i ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, b\u1ea3o qu\u1ea3n ho\u1eb7c s\u1ea3n ph\u1ea9m c\u00f3 d\u1ea5u hi\u1ec7u h\u01b0 h\u1ecfng, kh\u00f4ng t\u01b0\u01a1i, bao b\u00ec kh\u00f4ng nguy\u00ean v\u1eb9n theo ti\u00eau chu\u1ea9n ho\u1eb7c c\u00e1c l\u1ed7i li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 an to\u00e0n c\u1ee7a s\u1ea3n ph\u1ea9m kh\u00e1c m\u00e0 ECOGARDEN ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/li>\n<\/ul>\n<hr>\n<h4 style=\"text-align: justify;\"><strong>2. \u0110i\u1ec1u ki\u1ec7n ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3<\/strong><\/h4>\n<ul style=\"text-align: justify;\">\n<li><strong>a.<\/strong> S\u1ea3n ph\u1ea9m c\u00f3 khuy\u1ebft \u0111i\u1ec3m ho\u1eb7c h\u01b0 h\u1ecfng ph\u1ea3i \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 do l\u1ed7i c\u1ee7a ECOGARDEN, c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/li>\n<li><strong>b.<\/strong> Kh\u00e1ch h\u00e0ng c\u1ea7n cung c\u1ea5p h\u00ecnh \u1ea3nh ho\u1eb7c video c\u1ee7a s\u1ea3n ph\u1ea9m trong th\u1eddi gian quy \u0111\u1ecbnh k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng \u0111\u1ec3 ECOGARDEN ki\u1ec3m tra v\u00e0 x\u00e1c minh l\u1ed7i tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh x\u00e9t duy\u1ec7t \u0111\u1ed5i tr\u1ea3.<\/li>\n<li><strong>c.<\/strong> ECOGARDEN c\u00f3 quy \u0111\u1ecbnh gi\u1edbi h\u1ea1n th\u1eddi gian \u0111\u1ed5i tr\u1ea3 h\u00e0ng \u0111\u1ed1i v\u1edbi t\u1eebng lo\u1ea1i s\u1ea3n ph\u1ea9m. Tuy nhi\u00ean, t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, ECOGARDEN s\u1ebd linh \u0111\u1ed9ng x\u1eed l\u00fd v\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t cho Kh\u00e1ch h\u00e0ng v\u1edbi \u0111i\u1ec1u ki\u1ec7n h\u00e0ng h\u00f3a \u0111\u1ed5i tr\u1ea3 kh\u00f4ng r\u01a1i v\u00e0o c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 n\u00eau t\u1ea1i \u0110i\u1ec1u 3.<\/li>\n<li><strong>d.<\/strong> Khi \u0111\u1ed5i tr\u1ea3, s\u1ea3n ph\u1ea9m ph\u1ea3i \u0111\u01b0\u1ee3c k\u00e8m theo h\u00f3a \u0111\u01a1n mua h\u00e0ng v\u00e0 h\u00e0ng h\u00f3a ch\u01b0a qua s\u1eed d\u1ee5ng, c\u00f2n nguy\u00ean tem b\u1ea3o \u0111\u1ea3m (tr\u1eeb nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t nh\u01b0 T\u1ea3o xo\u1eafn t\u01b0\u01a1i Kigen).<\/li>\n<\/ul>\n<hr>\n<h4 style=\"text-align: justify;\"><strong>3. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3<\/strong><\/h4>\n<ul style=\"text-align: justify;\">\n<li><strong>a.<\/strong> S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do Kh\u00e1ch h\u00e0ng b\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang c\u00e1ch.<\/li>\n<li><strong>b.<\/strong> S\u1ea3n ph\u1ea9m \u0111\u00e3 b\u1ecb b\u00f3c nh\u00e3n tem, b\u1ecb n\u1ee9t m\u1ebb, kh\u00f4ng c\u00f2n gi\u1eef nguy\u00ean h\u00ecnh th\u00e1i ban \u0111\u1ea7u.<\/li>\n<li><strong>c.<\/strong> S\u1ea3n ph\u1ea9m \u0111\u00e3 qu\u00e1 ho\u1eb7c h\u1ebft h\u1ea1n s\u1eed d\u1ee5ng khi Kh\u00e1ch h\u00e0ng \u0111\u1ebfn \u0111\u1ed5i ho\u1eb7c tr\u1ea3.<\/li>\n<li><strong>d.<\/strong> Kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m do kh\u00f4ng c\u00f2n th\u00edch, kh\u00f4ng c\u00f2n nhu c\u1ea7u.<\/li>\n<li><strong>e.<\/strong> S\u1ea3n ph\u1ea9m \u0111\u00e3 qua m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng c\u00e1 nh\u00e2n ho\u1eb7c \u0111\u00e3 \u0111\u01b0\u1ee3c d\u00f9ng l\u00e0m qu\u00e0 t\u1eb7ng cho b\u00ean th\u1ee9 ba.<\/li>\n<li><strong>f.<\/strong> Y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 th\u1ef1c hi\u1ec7n qu\u00e1 th\u1eddi h\u1ea1n quy \u0111\u1ecbnh ho\u1eb7c kh\u00f4ng cung c\u1ea5p \u0111\u1ee7 ch\u1ee9ng t\u1eeb mua h\u00e0ng v\u00e0 video m\u1edf ki\u1ec7n h\u00e0ng.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>L\u01b0u \u00fd:<\/strong> \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i t\u1ed1i \u01b0u, Qu\u00fd kh\u00e1ch vui l\u00f2ng quay video qu\u00e1 tr\u00ecnh m\u1edf ki\u1ec7n h\u00e0ng. \u0110\u00e2y l\u00e0 c\u0103n c\u1ee9 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 ECOGARDEN h\u1ed7 tr\u1ee3 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i.<\/p>\n<h4 style=\"text-align: justify;\"><strong>4. Th\u1eddi gian th\u00f4ng b\u00e1o h\u1ed7 tr\u1ee3<\/strong><\/h4>\n<p style=\"text-align: justify;\">Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m ki\u1ec3m tra k\u1ef9 l\u01b0\u1ee1ng s\u1ea3n ph\u1ea9m v\u1ec1 h\u00ecnh th\u1ee9c, s\u1ed1 l\u01b0\u1ee3ng v\u00e0 ph\u00e2n lo\u1ea1i ngay khi nh\u1eadn h\u00e0ng.<\/p>\n<ul style=\"text-align: justify;\">\n<li>N\u1ebfu ph\u00e1t hi\u1ec7n sai s\u00f3t, Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i nh\u1eadn v\u00e0 th\u00f4ng b\u00e1o cho ECOGARDEN trong v\u00f2ng <strong>24 gi\u1edd<\/strong> (<strong>2 gi\u1edd<\/strong> k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m thu\u1ed9c danh m\u1ee5c T\u1ea3o xo\u1eafn t\u01b0\u01a1i) \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 x\u1eed l\u00fd \u0111\u1ed5i, tr\u1ea3 ho\u1eb7c ho\u00e0n ti\u1ec1n.<\/li>\n<li>V\u1edbi c\u00e1c th\u00f4ng b\u00e1o tr\u1ec5 h\u01a1n, ECOGARDEN s\u1ebd tr\u1ea3 l\u1eddi t\u00f9y theo t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft \u0111\u1ed5i\/tr\u1ea3 ho\u1eb7c ho\u00e0n ti\u1ec1n.<\/li>\n<\/ul>\n<hr>\n<h4 style=\"text-align: justify;\"><strong>5. Quy tr\u00ecnh x\u1eed l\u00fd \u0111\u1ed5i tr\u1ea3<\/strong><\/h4>\n<p style=\"text-align: justify;\">5.1. \u0110\u1ed1i v\u1edbi Kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1ea1i c\u1eeda h\u00e0ng:<\/p>\n<p style=\"text-align: justify;\">Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n ki\u1ec3m tra s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi thanh to\u00e1n. N\u1ebfu ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang m\u00f4 t\u1ea3, b\u1ecb h\u01b0 h\u1ecfng ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u b\u1ea5t th\u01b0\u1eddng, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng v\u00e0 kh\u00f4ng ph\u1ea3i thanh to\u00e1n.<\/p>\n<p style=\"text-align: justify;\">5.2. \u0110\u1ed1i v\u1edbi Kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng qua d\u1ecbch v\u1ee5 giao h\u00e0ng:<\/p>\n<p style=\"text-align: justify;\"><strong>\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m thu\u1ed9c danh m\u1ee5c T\u1ea3o xo\u1eafn t\u01b0\u01a1i:<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>a.<\/strong> Do \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m \u0111\u00f4ng l\u1ea1nh, vi\u1ec7c ki\u1ec3m tra h\u00e0ng h\u00f3a c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn (ho\u1eb7c tr\u1ec5 nh\u1ea5t l\u00e0 trong v\u00f2ng 2 ti\u1ebfng tr\u1edf l\u1ea1i).<\/li>\n<li><strong>b.<\/strong> C\u1ea7n m\u1edf th\u00f9ng v\u00e0 ki\u1ec3m tra tr\u1ea1ng th\u00e1i c\u1ea5p \u0111\u00f4ng, n\u1ebfu ph\u00e1t hi\u1ec7n g\u00f3i h\u00e0ng b\u1ecb r\u00e1ch, m\u00f3p m\u00e9o ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u b\u1ecb m\u1edf tr\u01b0\u1edbc, Kh\u00e1ch h\u00e0ng n\u00ean x\u00e1c nh\u1eadn t\u00ecnh tr\u1ea1ng v\u1edbi nh\u00e2n vi\u00ean giao h\u00e0ng v\u00e0 li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>\u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c:<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>a.<\/strong> Khuy\u1ebfn ngh\u1ecb Qu\u00fd kh\u00e1ch ki\u1ec3m tra h\u00e0ng h\u00f3a ngay t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn, n\u1ebfu ph\u00e1t hi\u1ec7n g\u00f3i h\u00e0ng c\u00f3 l\u1ed7i, b\u1ecb r\u00e1ch, m\u00f3p m\u00e9o ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u b\u1ecb m\u1edf tr\u01b0\u1edbc, Qu\u00fd kh\u00e1ch n\u00ean x\u00e1c nh\u1eadn t\u00ecnh tr\u1ea1ng v\u1edbi nh\u00e2n vi\u00ean giao h\u00e0ng v\u00e0 li\u00ean h\u1ec7 ngay v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/li>\n<li><strong>b.<\/strong> Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp mang s\u1ea3n ph\u1ea9m t\u1edbi c\u1eeda h\u00e0ng \u0111\u1ec3 x\u00e1c minh t\u00ecnh tr\u1ea1ng.<\/li>\n<li><strong>c.<\/strong> T\u1ed1i \u0111a t\u1eeb <strong>01-03 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> ti\u1ebfp theo k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 c\u00f9ng s\u1ea3n ph\u1ea9m k\u00e8m theo, ECOGARDEN s\u1ebd th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u v\u00e0 ti\u1ebfn h\u00e0nh \u0111\u1ed5i tr\u1ea3 trong v\u00f2ng 01\u201302 ng\u00e0y l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/li>\n<li><strong>d.<\/strong> S\u1ea3n ph\u1ea9m \u0111\u1ed5i s\u1ebd l\u00e0 s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i ho\u1eb7c s\u1ea3n ph\u1ea9m kh\u00e1c c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c cao h\u01a1n so v\u1edbi s\u1ea3n ph\u1ea9m ban \u0111\u1ea7u.<\/li>\n<\/ul>\n<hr>\n<h4 style=\"text-align: justify;\"><strong>6. Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n<\/strong><\/h4>\n<ul style=\"text-align: justify;\">\n<li><strong>a.<\/strong> Th\u1eddi gian x\u1eed l\u00fd ho\u00e0n ti\u1ec1n (n\u1ebfu c\u00f3) tu\u1ef3 thu\u1ed9c v\u00e0o th\u1eddi gian x\u1eed l\u00fd c\u1ee7a \u0111\u01a1n v\u1ecb c\u1ed5ng thanh to\u00e1n v\u00e0 ng\u00e2n h\u00e0ng thanh to\u00e1n. Th\u00f4ng th\u01b0\u1eddng s\u1ebd k\u00e9o d\u00e0i t\u1eeb <strong>5-7 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>, ho\u1eb7c l\u00ean \u0111\u1ebfn <strong>45 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> tu\u1ef3 v\u00e0o th\u1ebb thanh to\u00e1n n\u1ed9i \u0111\u1ecba hay qu\u1ed1c t\u1ebf v\u00e0 t\u00ednh t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>b.<\/strong> Tr\u01b0\u1eddng h\u1ee3p ho\u00e0n ti\u1ec1n v\u00e0o th\u1ebb ng\u00e2n h\u00e0ng n\u01b0\u1edbc ngo\u00e0i, t\u1ef7 gi\u00e1 v\u00e0 ph\u00ed c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng t\u1ea1i th\u1eddi \u0111i\u1ec3m ho\u00e0n ti\u1ec1n v\u00e0 theo quy \u0111\u1ecbnh c\u1ee7a ng\u00e2n h\u00e0ng.<\/li>\n<li><strong>c.<\/strong> Kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c kho\u1ea3n ho\u00e0n ti\u1ec1n trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng thanh to\u00e1n nh\u1ea7m s\u1ed1 ti\u1ec1n, ho\u1eb7c qu\u00e1 tr\u00ecnh thao t\u00e1c thanh to\u00e1n b\u1ecb l\u1ed7i (do nh\u00e2n vi\u00ean thao t\u00e1c, do l\u1ed7i thi\u1ebft b\u1ecb, do \u0111\u01b0\u1eddng truy\u1ec1n ng\u00e2n h\u00e0ng) khi\u1ebfn s\u1ed1 ti\u1ec1n thanh to\u00e1n b\u1ecb sai.<\/li>\n<\/ul>\n<hr>\n<div style=\"background-color: #f9f9f9; padding: 20px; border: 1px solid #eeeeee; border-radius: 8px;\">\n<p style=\"margin-top: 0;\">M\u1ecdi th\u00f4ng tin chi ti\u1ebft, th\u1eafc m\u1eafc ho\u1eb7c c\u1ea7n tr\u1ee3 gi\u00fap, Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7:<\/p>\n<ul>\n<li><strong>Hotline:<\/strong> <a href=\"tel:0386356789\">0386356789<\/a> (7:00-21:00)<\/li>\n<li><strong>Fanpage:<\/strong> <a href=\"https:\/\/www.facebook.com\/taoxoantuoikigenofficial\/\">taoxoantuoikigenofficial<\/a><\/li>\n<li><strong>Trang Zalo ch\u00ednh th\u1ee9c:<\/strong> <a href=\"https:\/\/zalo.me\/0386356789\">Kigen Fresh Spirulina<\/a><\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:cskh@kigentaoxoan.vn\">cskh@kigentaoxoan.vn<\/a><\/li>\n<\/ul>\n<p><strong>ECOGARDEN tr\u00e2n tr\u1ecdng c\u1ea3m \u01a1n Qu\u00fd kh\u00e1ch. Ch\u00fang t\u00f4i r\u1ea5t h\u00e2n h\u1ea1nh \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 Qu\u00fd kh\u00e1ch.<\/strong><\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. L\u00fd do ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 Vi\u1ec7c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m ch\u1ec9 \u00e1p d\u1ee5ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y: a. S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang m\u1eabu m\u00e3: Bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, ki\u1ec3u d\u00e1ng, m\u00e0u s\u1eafc ho\u1eb7c c\u00e1c \u0111\u1eb7c t\u00ednh kh\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5372","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n - kigentaoxoan.vn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kigentaoxoan.vn\/en\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n\" \/>\n<meta property=\"og:description\" content=\"1. L\u00fd do ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 Vi\u1ec7c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m ch\u1ec9 \u00e1p d\u1ee5ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y: a. S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang m\u1eabu m\u00e3: Bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, ki\u1ec3u d\u00e1ng, m\u00e0u s\u1eafc ho\u1eb7c c\u00e1c \u0111\u1eb7c t\u00ednh kh\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kigentaoxoan.vn\/en\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/\" \/>\n<meta property=\"og:site_name\" content=\"kigentaoxoan.vn\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-24T03:04:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/\",\"url\":\"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/\",\"name\":\"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n - kigentaoxoan.vn\",\"isPartOf\":{\"@id\":\"https:\/\/kigentaoxoan.vn\/#website\"},\"datePublished\":\"2026-01-29T07:10:04+00:00\",\"dateModified\":\"2026-03-24T03:04:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Trang ch\u1ee7\",\"item\":\"https:\/\/kigentaoxoan.vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/kigentaoxoan.vn\/#website\",\"url\":\"https:\/\/kigentaoxoan.vn\/\",\"name\":\"kigentaoxoan.vn\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/kigentaoxoan.vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/kigentaoxoan.vn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/kigentaoxoan.vn\/#organization\",\"name\":\"kigentaoxoan.vn\",\"url\":\"https:\/\/kigentaoxoan.vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/kigentaoxoan.vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/kigentaoxoan.vn\/wp-content\/uploads\/2025\/12\/logo-new.png\",\"contentUrl\":\"https:\/\/kigentaoxoan.vn\/wp-content\/uploads\/2025\/12\/logo-new.png\",\"width\":1659,\"height\":1210,\"caption\":\"kigentaoxoan.vn\"},\"image\":{\"@id\":\"https:\/\/kigentaoxoan.vn\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n - kigentaoxoan.vn","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kigentaoxoan.vn\/en\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/","og_locale":"en_US","og_type":"article","og_title":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n","og_description":"1. L\u00fd do ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3 Vi\u1ec7c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m ch\u1ec9 \u00e1p d\u1ee5ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y: a. S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang m\u1eabu m\u00e3: Bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i, ki\u1ec3u d\u00e1ng, m\u00e0u s\u1eafc ho\u1eb7c c\u00e1c \u0111\u1eb7c t\u00ednh kh\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 [&hellip;]","og_url":"https:\/\/kigentaoxoan.vn\/en\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/","og_site_name":"kigentaoxoan.vn","article_modified_time":"2026-03-24T03:04:56+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/","url":"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/","name":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n - kigentaoxoan.vn","isPartOf":{"@id":"https:\/\/kigentaoxoan.vn\/#website"},"datePublished":"2026-01-29T07:10:04+00:00","dateModified":"2026-03-24T03:04:56+00:00","breadcrumb":{"@id":"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kigentaoxoan.vn\/chinh-sach-doi-tra-san-pham-va-hoan-tien\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Trang ch\u1ee7","item":"https:\/\/kigentaoxoan.vn\/"},{"@type":"ListItem","position":2,"name":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 ho\u00e0n ti\u1ec1n"}]},{"@type":"WebSite","@id":"https:\/\/kigentaoxoan.vn\/#website","url":"https:\/\/kigentaoxoan.vn\/","name":"kigentaoxoan.vn","description":"","publisher":{"@id":"https:\/\/kigentaoxoan.vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kigentaoxoan.vn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kigentaoxoan.vn\/#organization","name":"kigentaoxoan.vn","url":"https:\/\/kigentaoxoan.vn\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kigentaoxoan.vn\/#\/schema\/logo\/image\/","url":"https:\/\/kigentaoxoan.vn\/wp-content\/uploads\/2025\/12\/logo-new.png","contentUrl":"https:\/\/kigentaoxoan.vn\/wp-content\/uploads\/2025\/12\/logo-new.png","width":1659,"height":1210,"caption":"kigentaoxoan.vn"},"image":{"@id":"https:\/\/kigentaoxoan.vn\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/pages\/5372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/comments?post=5372"}],"version-history":[{"count":22,"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/pages\/5372\/revisions"}],"predecessor-version":[{"id":5463,"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/pages\/5372\/revisions\/5463"}],"wp:attachment":[{"href":"https:\/\/kigentaoxoan.vn\/en\/wp-json\/wp\/v2\/media?parent=5372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}